Delivery Information
At Emmaculate Concepts Enterprise, we understand that receiving your furniture in a timely and efficient manner is important to you. That’s why we offer a variety of delivery options to suit your needs. However, please note that we do not have a fixed price for delivery and the cost will be determined based on your location and the size of your order. Delivery arrangements will be made after your purchase, and the cost will not be included in the price paid on the website.
CUSTOMER ORDER TERMS OF SERVICE
- Your order is accepted when you make a deposit of 80% of the invoice value. The balance of 20% will be made after production i.e the items will be fully paid for before it is picked up from the factory.
- Orders are processed within 4-6 weeks of making payments. Production timeline are given in good fate for upholstery and woodworks. If this timeline will change due to unforeseen circumstances, the client will be duly notified.
- Material samples and swatches will be sent out to the client to choose their preferred.
- The client is encouraged to send dimensions for items to be manufactured if it’s just custom furniture orders only (this applies when the client send pictures of the item they want to recreate).
- If you are supplying us with pictures to recreate, we cannot guarantee a 100% match unless we are given a technical drawing of the product. Even so, we will guarantee 90% match and 100% on effort.
- If it’s a project, the client is expected to pay a fee of 30,000 for site visitation within Lagos. 200,000 for visitation and consultations as well as mood boards, furniture layout and material selection. A 3d render of the project is also available on request and the rate is 100,000 per space.
- A window period of 3 days will be given to accommodate any further changes to the order.
- Made to order products can only be returned if faulty.
- Item that needs installation: Installation fees will be charged on items such as kitchen cabinets, wardrobes, wall claddings, tv units and beds. Payment of 90% of the product cost should have been made before installation and the balance of 10 % immediately after installation.
- Installations will be done within a week of delivery.
- Delivery: Items ordered for can be picked up at the factory. In a case where the client does not have the time or means of transportation of their products, the company will recommend a reputable delivery company that will help deliver their order. The cost of delivery will be made known to the client and paid for before the items are delivered. The client is encouraged to let the company know which floor their products will be delivered to so that the delivery company will make proper preparation and charge handling fee where necessary.
- On collection of the product or delivery, the client is encouraged to check the items to ensure the goods produced/ delivered are as ordered, correct quantity and of satisfactory quality. In a case of any discrepancy or complaint, you must notify us within 24hours of delivery. If there is an error in production, the items will be picked within 72 hours of delivery and delivered back to you after seven working days. i) We guarantee the quality of wood used for our upholstery frame to last a lifetime and cushion used for 4 years. The guarantee excludes normal wear and tear, wood finishing, fixtures, fillings, fabric components and mechanisms. ii) We will only replace like for like therefore you cannot change any of the sizes, fillings or fabrics. iii) Any goods that have been altered by a 3rd party cannot be returned or refunded iv) Customers are required to pay the balance of 20% on the completion of their order before deliveries are done. v) Completed orders that stays in our factory or showroom beyond the agreed delivery date will be given a grace period of 7 days after which it will attract a charge of #5,000 per week for demurrage.
- Confirmation of payments also suggest that you have agreed to all our terms of service
- Dispute resolution: The client cannot mention Emmaculate Concepts Enterprise on social media with the intent to cause harm or damage it’s reputation. In a case where a customer is aggrieved, they reserve the right to seek a legal redress if all means as been expended to resolve amicably. Likewise, Emmaculate Concepts Enterprise cannot call out any client on social media with the intent to damage their reputation, we reserve the right to take our grievances up legally if all means to resolve it amicably has been expended.
- Emmaculate Concepts Enterprise reserves the right to post picture